Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unworn, unused, and with all original tags attached.

• Be returned in its original packaging.

• Be accompanied by the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at info@rualwear.com.

Once your return request has been approved, we will provide you with instructions on how and where to send your package.

Please send approved returns to:

RUALWEAR
2e Octaviolaan 39
2909 RC Capelle aan den IJssel
The Netherlands

Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to contact us at info@rualwear.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you have received the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Sale items.

• Gift cards.

Exchanges

The fastest way to receive the item you want is to return your original item. Once your return has been approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be:

• Unworn and unused.

• In its original condition.

• With all original tags attached.

• Returned in its original packaging.

• Accompanied by proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at info@rualwear.com.